Last updated date: [1/20/2020]
Our Use and Disclosure of Personal Information
We may collect Personal Information from you if you are our customer, use an internet connection of ours, or visit our website or other online service we provide. The specific categories of information we collect are identifiers (such as your name, address, and email), usage information, network and internet activity, and account records. We collect some of this information when you knowingly give it to us. We may collect other forms of Personal Information from you or your device automatically.
We use this information in order to determine location serviceability, provide internet access, to administer our network, to provide customer support, for security and fraud detection purposes, to communicate with you about our services, marketing, as otherwise required by law, and for legitimate business purposes.
Personal Information would only be provided to third parties (e.g. our vendors or subcontractors) for the purpose of providing and administering our services, providing support to you when using our service, marketing, when required by law, when reasonably necessary for the protection of our property or legal rights, or when you direct us to do so. For example, we use a secure third-party payment processing provider to maintain your payment information, for the purpose of paying your Internet Service Fees . Personal Information collected is not sold or distributed to third parties for any other purpose.
Your Privacy Choices
We are committed to providing you with reasonable choices about the Personal Information we collect from you. As a small and growing business, Outback Internet is not currently subject to the California Consumer Protection Act, the primary law that gives Californians control over their Personal Information. But we do our best to honor reasonable requests, as a customer service and because it is the right thing to do. If you would like to request more information about the Personal Information we have collected from you during the past year, request more information about getting your Personal Information in a portable format, request to delete some of the Personal Information we have about you, alert us that we may have inadvertently collected Personal Information from an individual under 16 (we don’t do so knowingly), or unsubscribe from certain communications from us, please email firstname.lastname@example.org
Open Internet Disclosure
Outback Internet is locally owned and operated wireless Internet service provider. We value our clients and our community. We strive to bring you the best rural Internet coupled with premium service and support. We want to share with you our network technology and network management practices. Our commercial terms of service are available here.
Our Network Technology
Outback Internet uses a combination of technologies to provide very high-speed Internet to rural areas. We connect our network to the Internet through enterprise class fiber optic connections, the fastest method of connecting to the Internet. Communications across our network and the “last mile” connections to our customers are via very high-speed wireless technology. Unlike satellite based Internet services, our wireless technology is ground based and does not transmit to a satellite in space. The advantage is that our wireless signal only travels a small number of miles rather than the tens of thousands of miles to make the round trip to a satellite. Unlike satellite based Internet services, our wireless technology is rarely affected by weather. Wireless connectivity depends on having a clear line of sight from one of our transmitters to your residence or business. If for example, a tree grows into the path of the wireless signal, your network performance will be degraded. We will advise you of potential line of sight issues prior to installation as it will be your responsibility to maintain a clear line of sight while you are using our service.
Typical latency to the Internet is 20-60ms which are generally suitable for real-time applications. Latency can vary with load and activity on the network and are subject to change dynamically.
Wireless technology can be subject to interference from other wireless or electronics devices. This includes indoor WiFi units in your home or nearby. Interference levels can also change from time to time. While we attempt to work around interference, it is not necessarily under our control and may impact your network performance.
Our stated speeds are “up to” speeds. You should generally expect to receive 90% to 100% of our stated speeds although during occasional occurrences of network congestion you may receive less. Our speed is the bandwidth delivered to the point of entry into your home or business. Actual network performance to individual computers or devices will depend on how many computers/devices are active at any one time and your internal network infrastructure of which we do not control. For example, if you subscribe to a plan with 20 mbps download speed and you are simultaneously using a computer, tablet, and smart TV, you will not simultaneously receive 20 mbps on each device as the 20 mbps is being shared or split amongst the three devices. Another example is where you may be using a single computer connected to an indoor WiFi router or access point, but the computer is separated from the indoor wifi unit by a distance or walls. In this case, the indoor WiFi signal may not be sufficient to support the high speed of the Internet connection that we provide to you.
Our Network Management Practices
We engage in reasonable network management practices. Unlike other wireless Internet providers, we limit the number of subscribers on each of our transmitters. This is to minimize occurrences of congestion and to offer the you a better Internet experience. However, we can not necessarily eliminate congestion 100% of the time. Congestion may occur during peak times of network usage or during periods of network maintenance. If network congestion occurs, you may notice brief pauses or slow downs in delivering real-time content. If congestion occurs, we prioritize real-time traffic over non-real time traffic in order to improve your experience of applications such as VOIP, video conferencing, and gaming. The term “reasonable network management” is defined by the FCC as a practice that is “appropriate and tailored to achieving legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.”
We utilize redundant links, backup power systems, and a 24/7 monitored network to enhance our reliability. We use high levels of encryption on our wireless links and require that you secure your indoor wifi network as well. However, as many have learned in the last few years, once your data travels onto the public Internet, it is not necessarily secure. This is true regardless of the type of Internet Service (Outback Internet's or another provider).
If you have any questions about the performance of your Internet connection, please contact us; we’re here to help!